26 low data
PCR Inspector
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Custom Home BuildersHome Builder
David Jones - Hay Street Mall
Custom Home BuildersHome Builder
- Location
- Perth
- Services
- Custom Home Builders, Home Builder
- Reviews
- 2082
Business data from Google Business Profile, checked 2026-10-05.
What reviewers think
Staff quality swings wildly. Beauty consultants like Narges and Venus earned praise for warmth and expertise, and Calibre shoppers had positive visits. The majority of complaints centre on disengaged or outright rude floor staff, especially in menswear, returns, and designer sections. Several reviewers felt singled out by security or dismissed for age or ethnicity. Store ambience also rated poorly: closed food hall, dim lighting, worn carpets, and too few non-brand-employed assistants.
Praised for
- Staff warmth and product knowledge when engaged
- Professional beauty consultants and personalized service
- Brand-specific staff (Calibre, Tom Ford cosmetics) deliver strong experiences
Watch-outs
- Inconsistent and cold customer service across departments
- Long waits or absence of floor staff
- Rude or dismissive interactions, sometimes perceived as discriminatory
- Poor store conditions (dim lighting, worn fittings, closed food offerings)
professional-staffpoor-communicationresponsive-teamquality-craftsmanship
Think twice if: Beauty and brand-specific sections are strong; other departments report sparse or unfriendly staff. Menswear and returns experience particularly cited as poor.
Strengths
- Knowledgeable beauty consultants in premium brands
- Brand-specific staff in high-end sections like Calibre
- Wide range of designer and luxury products
Worth knowing
- Beauty consultant Narges praised for warmth, product knowledge, and personalized sampling
- Calibre section shoppers had positive experiences
- Menswear department described as worst customer service in WA
- Several reviewers cited perceived age or ethnicity-based avoidance by staff
- Security reportedly profiles customers
- Food hall closed; fewer general floor staff than brand reps
How it compares
- Rated 4 against a 4.6 average across the 136 custom home builders businesses listed here.
- Has more Google reviews than 99% of the businesses in this directory.
How did this business earn its score?
How We Score Star rating 34
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30
Rating breakdown
5
953
4
616
3
301
2
75
1
137
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