26 low data
PCR Inspector
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Custom Home BuildersHome Builder
David Jones - Hay Street Mall
Custom Home BuildersHome Builder
- Location
- Perth
- Services
- Custom Home Builders, Home Builder
- Reviews
- 2077
Business data from Google Business Profile, checked 2026-09-05.
What reviewers think
Customer experiences are heavily divided. Many report poor service, unwelcoming staff attitudes, and a neglected store environment with dim lighting and worn fittings. A small number highlight exceptional staff members like Venus and Luke, and praise specific brand sections, but these bright spots are overwhelmed by complaints about inconsistent treatment, security profiling, and the general sense that the business is in decline. Feedback suggests systemic issues in staff training and store maintenance rather than isolated incidents.
Praised for
- exceptional individual staff members
- quality brand sections (Calibre, Montinique)
Watch-outs
- poor overall customer service culture
- lack of visible staff on floor
- worn store condition and poor lighting
- disrespectful treatment and profiling by security
poor-communicationprofessional-staffsite-cleanlinessresponsive-team
Think twice if: Security profiling and inconsistent staff attitudes are recurring complaints; arrive with patience or shop online instead.
Strengths
- individual staff standouts deliver exceptional service
- premium brand sections well-stocked
Worth knowing
- Staff member Venus praised for prompt, friendly service
- Staff member Luke (level 4) noted for going out of his way to help
- Calibre brand section praised for service
- Montinique label assistant delivered outstanding service
- Fitting room lighting frequently cited as inadequate for high-ticket purchases
- Store described as dim, with many lights turned off
- Worn carpets in fitting rooms noted
How it compares
- Rated 4 against a 4.62 average across the 139 custom home builders businesses listed here.
- Has more Google reviews than 99% of the businesses in this directory.
How did this business earn its score?
How We Score Star rating 34
Review volume 100
Review recency 100
Review sentiment 30
Profile completeness 100
Verification 30
Rating breakdown
5
951
4
616
3
300
2
75
1
135
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