Business data from Google Business Profile, checked 2026-10-05. Facts from the business's own website were fetched 2026-10-05.
Staff service varies sharply: some deliver genuine care with product knowledge, while others ignore customers or miss warranty follow-ups. Click-and-collect works smoothly when staff prioritise it, but return policies frustrate shoppers with tight windows, and warranty claims often stall without clear updates. The store itself is clean and well-laid-out, yet inconsistency leaves buyers uncertain what to expect.
Most reviewers praise IQ's build quality, transparent communication, and caring team approach. The company delivers custom homes on time and on budget, with staff like John, Dwayne, Daniel, and Dave named for their attentiveness. Two low-star reviews flag trust issues and unexplained costs, marking a caveat worth considering.
Recent work is sharply divided. Three older reviews praised kitchen design, custom home completion on time, and supervisor responsiveness; but five recent reviews describe missed site visits, days without contact despite multiple calls, and sudden price quotes that doubled mid-project. Communication breakdowns dominate the newer feedback.
Mark and the Built365 team consistently deliver high-quality builds and renovations with transparent communication and genuine care for results. Reviewers praise their professionalism, site cleanliness, and willingness to adapt to requests without fuss. The team earns trust across sheds, decks, patios, carports, and structural repairs, with clients returning for repeat work.
Last updated 2026-10-05