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New Sensation Homes

Updated 2026-09-05 · 3,151 reviewed · 179 listed · Scored from 48 Google reviews · How we rank ›

3.0(48) 34 low data composite score See reviews on Google ✓ Google-verified
Home BuilderCustom Home BuildersConstruction CompanyDuplex & Multi-Unit Builders
New Sensation Homes
Services
Home Builder, Custom Home Builders, Construction Company
Reviews
48
Ranking
#145 in Home Builder

Business data from Google Business Profile, checked 2026-09-05.

What reviewers think

Nearly all recent reviews detail contact breakdown, withdrawn inclusions, and construction problems. While two reviewers praised finished quality and one staff member (David Zentner), the overwhelming pattern since the company's earlier days shows sales reps becoming unreachable after contract, surprise price jumps, and refusal to honour warranty claims.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • quality builds when delivered
  • helpful individual staff (David Zentner cited)
Watch-outs
  • severe communication breakdown after contract
  • unilateral removal of inclusions without notice
  • price increases close to build milestones
  • no rendering tools for selections
  • deposit non-refund and contractor avoidance
  • warranty claims ignored
  • construction defects (NBN, drywall, driveway, oven)
poor-communicationover-budgettrade-quality-issuespost-handover-support
Think twice if: Potential buyers should note sustained complaints about contact avoidance post-contract, unilateral removal of paid inclusions, and poor warranty follow-up across multiple years.

Strengths

  • finished homes praised for quality by some
  • named staff willing to help (David Zentner)

Worth knowing

  • Sales rep Paul O'Donoghue repeatedly mentioned as unreachable and unhelpful
  • David Zentner noted as knowledgeable and responsive
  • Display homes have higher spec than standard builds
  • Pre-start consultant left after 7 weeks
  • Reception based in Philippines handles initial messages
  • Price increases of 28k documented one month before slab down
  • Construction defects include NBN connection damage, drywall chips, incomplete driveway, faulty oven

What reviews say by service

Home Builder
Mixed: finished quality praised in isolated cases, but process plagued by communication collapse, cost blowouts, and defect warranty refusal.
Custom Home Builders
Buyers report unilateral removal of inclusions at pre-start, no rendering visualisation tools, and sales rep avoidance post-signing.
Construction Company
Construction defects (NBN damage, wall chips, driveway gaps, appliance faults) reportedly ignored under warranty.
Duplex & Multi-Unit Builders
No detailed review evidence specific to multi-unit work.

How it compares

  • Rated 3 against a 4.62 average across the 139 custom home builders businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 3
Review volume 73
Review recency 0
Review sentiment 37
Profile completeness 50
Verification 0

Rating breakdown

5
23
4
1
3
0
2
1
1
23
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Last updated 2026-09-05