Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.
Recent reviews split sharply: older five-star ratings praised staff like Azfar, Amy, and Brendan for professionalism and customization. But recent one-star complaints dominate, citing multi-year delays, repeated defects ignored after handover, unresponsive communication, and unexpected cost increases of up to $60k. One reviewer credited Brendan's management for salvaging a four-and-a-half-year build, yet systemic issues with contracts, material delays, and follow-up remain widely reported.
Based on limited recent reviews, so treat this as low-confidence.
Nine of ten reviewers praise Exceptional Homes for responsive staff, solid workmanship, and fair pricing. One complaint alleges contractor negligence and theft during construction; this is the only material caveat in otherwise consistently positive feedback.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
George Greene leads a skilled team delivering major renovations and extensions on time and to high standards when the project proceeds. However, initial contact and pre-contract phases show serious gaps: several prospective clients were ghosted or ignored when requesting quote adjustments or follow-up, creating a stark divide between those who've completed work (very satisfied) and those who didn't get past the inquiry stage (frustrated and walked away).
Last updated 2026-09-05