Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.
George Greene leads a skilled team delivering major renovations and extensions on time and to high standards when the project proceeds. However, initial contact and pre-contract phases show serious gaps: several prospective clients were ghosted or ignored when requesting quote adjustments or follow-up, creating a stark divide between those who've completed work (very satisfied) and those who didn't get past the inquiry stage (frustrated and walked away).
Nine of ten reviewers praise Exceptional Homes for responsive staff, solid workmanship, and fair pricing. One complaint alleges contractor negligence and theft during construction; this is the only material caveat in otherwise consistently positive feedback.
Recent reviews split sharply: older five-star ratings praised staff like Azfar, Amy, and Brendan for professionalism and customization. But recent one-star complaints dominate, citing multi-year delays, repeated defects ignored after handover, unresponsive communication, and unexpected cost increases of up to $60k. One reviewer credited Brendan's management for salvaging a four-and-a-half-year build, yet systemic issues with contracts, material delays, and follow-up remain widely reported.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-09-05