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Stratco Canning Vale

Updated 2026-10-05 · 3,129 reviewed · 177 listed · Scored from 530 Google reviews · How we rank ›

3.9(530) 67 composite score See reviews on Google ✓ Google-verified
Custom Home BuildersHome BuilderBuilding Consultant
Stratco Canning Vale
Location
Canning Vale
Services
Custom Home Builders, Home Builder, Building Consultant
Reviews
530
Best for
DIY and trade buyers wanting patient design consultation and material variety, so long as they double-check orders before pickup.

Business data from Google Business Profile, checked 2026-10-05. Facts from the business's own website were fetched 2026-09-05.

What reviewers think

Stratco Canning Vale divides on execution. Five-star reviews consistently name Duncan, Lee-Ann, Stephen, Hazel, and Colin for genuine product knowledge, patient design help, and problem-solving that turns frustration into loyalty. The store stocks patio and shed materials well and moves custom orders quickly when it counts.

The weakness is operational slip-ups that sting. Wrong patio colours shipped, forklift drivers leaving customers to hand-load pallets, field reps losing measurement notes and never following up. One reviewer waited 10 days for an order, collected the wrong item, and had to repaint 40 sheets themselves. Staff friendliness at counter level does not always reach the warehouse or site visit end.

Praised for
  • named staff go above and beyond
  • knowledgeable sales team
  • quick turnaround on custom orders
  • product quality and range
  • strong phone and in-store service
Watch-outs
  • order errors and wrong items dispatched
  • poor forklift/loading assistance
  • missing quotes and lost notes from field representatives
  • inventory system unreliable
  • inconsistent staff professionalism
responsive-teamquality-craftsmanshipprofessional-staffdefect-resolutionpoor-communicationtrade-quality-issuesvalue-for-money
Best for: DIY and trade buyers wanting patient design consultation and material variety, so long as they double-check orders before pickup.
Think twice if: Order errors, wrong colours, and loading mishaps have burned customers; verify items match your paperwork and confirm logistics before collection.

Strengths

  • named staff deliver expert design advice
  • custom orders filled quickly when correct
  • broad product range in stock
  • strong recovery when issues escalate

Worth knowing

  • Staff named frequently: Duncan (patio quotation, upsell to extra steel), Lee-Ann (sheds, patios, design patience), Stephen (trade desk, material ordering), Hazel Snow (post-delivery recovery), Colin (plantar boxes), Collin (off-duty kindness)
  • One customer paid $2800, waited 10 days, collected wrong colour patio sheets (grey instead of creme), had to repaint 40 sheets themselves
  • Another paid for carport, field rep lost measurement diary, never followed up with quote
  • Forklift operator dropped pallet next to trailer instead of loading into it

What reviews say by service

Custom Home Builders
Design consultants like Lee-Ann earn five-star praise for listening and upselling; field reps struggle with follow-up
Home Builder
Material sourcing praised for range and speed when orders are correct; fulfillment errors and loading problems undermine reputation

How it compares

  • Rated 3.9 against a 4.6 average across the 136 custom home builders businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 29
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
280
4
88
3
50
2
31
1
81

Questions people ask

Can I see samples and get design help before ordering?
Yes. Duncan, Lee-Ann, Stephen and other staff at Canning Vale spend time on quotations, listen to your needs, and suggest design changes. Bring ideas or come in to explore the range.
How long do custom items take?
Reviewers note good turnaround on custom orders, but timescales depend on product. Always confirm delivery dates before paying, as waiting periods vary.
What happens if I order the wrong item or it arrives wrong?
One recent customer received wrong colours and had to repaint materials themselves. Verify your order paperwork matches what you collect, and inspect before loading.
Request a quote

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Last updated 2026-10-05