- Do they take custom design requests?
- Yes. Reviewers report design flexibility for non-standard block sizes and accommodation of client requests, particularly early in the sales process.
- Will they fix defects after the warranty expires?
- Possibly. One reviewer reported a plumbing defect remedied one year post-warranty once evidence was provided, but communication to trigger that action was slow and required persistent follow-up.
- How responsive is their phone and email support?
- Multiple reviewers report unanswered phone calls that disconnect and delayed email responses. This appears to be an ongoing issue.