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Kitchen Warehouse

Updated 2026-09-05 · 3,151 reviewed · 179 listed · Scored from 266 Google reviews · How we rank ›

4.4(266) 81 composite score See reviews on Google ✓ Google-verified
Custom Home BuildersHome Builder
Kitchen Warehouse
Location
Joondalup
Services
Custom Home Builders, Home Builder
Reviews
266
Best for
homemakers and cooks seeking a broad range of kitchenware with attentive over-the-counter help

Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.

What reviewers think

Most shoppers praise the Joondalup store for attentive staff who know their stock and handle special requests gracefully. Several name team members by name, and one noted a staff member carried a large purchase to a distant car without hesitation. Pricing sits at the higher end, and one reviewer flagged poor packaging for fragile ceramics as a gap in service quality.

Praised for
  • helpful and knowledgeable staff
  • friendly service
  • wide product range
  • staff go above and beyond
Watch-outs
  • premium items inadequately packaged
  • higher prices
responsive-teamprofessional-staffquality-craftsmanship
Best for: homemakers and cooks seeking a broad range of kitchenware with attentive over-the-counter help
Think twice if: you buy fragile ceramics or premium items and need robust packaging protection before purchase

Strengths

  • staff readily engage with customers
  • extensive kitchenware and homeware selection
  • staff names memorable to shoppers

Worth knowing

  • Vanessa and Terri named for customer service
  • Jolandie carried purchase to car at end of Bunnings building
  • packaging for fragile ceramics noted as inadequate by one reviewer

How it compares

  • Rated 4.4 against a 4.62 average across the 139 custom home builders businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 61
Review volume 100
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Rating breakdown

5
161
4
72
3
21
2
7
1
5

Questions people ask

Do staff help you find items in store?
Yes. Reviewers consistently note staff are helpful and knowledgeable about the range, and readily assist with special requests like wrapping or carrying purchases to cars.
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Store staff earn consistent praise for going above and beyond: Carl, Raj, Shaun, and Anish are named for patience with fabric choices, knowledgeable recommendations, and loading help. Customers also commend delivery teams for friendliness and setup care. However, the ordering system breaks down once payment clears. Custom orders routinely miss promised dates, emails go unanswered for weeks, and the helpdesk deflects responsibility. When items arrive damaged (stains, split feet, missing parts), the warranty team loops customers through contractors and escalations with no resolution, leaving people hundreds of dollars out of pocket and sofas unusable. One customer waited 17 weeks and never received their couch. In-store experience is warm; order to doorstep is a test of patience. The gap between what happens on the showroom floor and what happens in the back office is stark and has worn down repeat complainants enough that several now recommend going elsewhere.

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Last updated 2026-09-05