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Retravision Ellenbrook

Updated 2026-09-05 · 3,151 reviewed · 179 listed · Scored from 103 Google reviews · How we rank ›

4.7(103) 83 composite score See reviews on Google ✓ Google-verified
Custom Home BuildersHome Builder
Retravision Ellenbrook
Location
Ellenbrook
Services
Custom Home Builders, Home Builder
Reviews
103
Best for
Local shoppers seeking personal service relationships and reliable after-sales support on appliances and electronics.

Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.

What reviewers think

Staff at Retravision Ellenbrook build strong personal relationships with regular customers, named members like Jay, Griffin, and Michael solving problems quickly and going out on service calls to fix setup issues. After-sales support is a standout, with phone-based help and technician visits turning potential frustrations into loyalty.

However, a significant online ordering failure saw items cancelled after full payment was taken, with the store blaming an external team and leaving the customer feeling dismissed. Local shoppers praise the product range, price matching, RAC discounts, and lack of pressure tactics, but the business needs better integration between online and in-store systems to avoid repeating that breakdown.

Praised for
  • named staff consistently going above and beyond
  • strong after-sales service and problem-solving
  • knowledgeable product advice
  • friendly and helpful customer interactions
  • willingness to support local customers
Watch-outs
  • online ordering system issues
  • stock limits not enforced at checkout
  • limited responsiveness to complaints
responsive-teampost-handover-supportprofessional-staffquality-craftsmanshipvalue-for-money
Best for: Local shoppers seeking personal service relationships and reliable after-sales support on appliances and electronics.
Think twice if: Online ordering and click-and-collect system reliability has failed customers; store staff cannot resolve issues and defer to external team.

Strengths

  • named staff (Jay, Griffin, Michael) who provide follow-up service calls
  • after-sales problem-solving within hours
  • price matching and RAC discount
  • wide product range, no-pressure sales style

Worth knowing

  • Jay, Griff, Michael, Sven, and George named as staff providing standout service
  • technician service calls for TV setup and appliance issues resolved on-site
  • after-sales support via phone with 2-hour resolution in one case
  • delivery driver George noted for professionalism
  • price matching, 60-day price promise, and RAC discount offered

What reviews say by service

Custom Home Builders
No custom home building services described or reviewed; category appears misaligned with business operations.
Home Builder
Business is an electrical appliance and electronics retailer, not a home builder; category appears misaligned with actual services.

How it compares

  • Rated 4.7 against a 4.62 average across the 139 custom home builders businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 79
Review volume 88
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
92
4
3
3
1
2
1
1
6

Questions people ask

Do you offer price matching?
Yes, Retravision Ellenbrook offers price matching and a 60-day price promise, plus RAC discounts.
Do you provide delivery and installation?
Yes, in-home delivery, courier delivery, and click and collect are available across WA and eastern states.
Can staff help with product setup if something doesn't work?
Yes; if initial troubleshooting fails, staff have made on-site service visits to resolve TV and appliance setup issues.
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Last updated 2026-09-05