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Freedom - Joondalup

Updated 2026-09-05 · 3,151 reviewed · 179 listed · Scored from 155 Google reviews · How we rank ›

3.5(155) 61 composite score See reviews on Google ✓ Google-verified
Custom Home BuildersHome Builder
Freedom - Joondalup
Location
Edgewater
Services
Custom Home Builders, Home Builder
Reviews
155
Best for
Buyers choosing furniture in-store who want hands-on advice and are comfortable with long wait times on custom orders.

Business data from Google Business Profile, checked 2026-09-05.

What reviewers think

Store staff earn consistent praise for going above and beyond: Carl, Raj, Shaun, and Anish are named for patience with fabric choices, knowledgeable recommendations, and loading help. Customers also commend delivery teams for friendliness and setup care. However, the ordering system breaks down once payment clears. Custom orders routinely miss promised dates, emails go unanswered for weeks, and the helpdesk deflects responsibility. When items arrive damaged (stains, split feet, missing parts), the warranty team loops customers through contractors and escalations with no resolution, leaving people hundreds of dollars out of pocket and sofas unusable. One customer waited 17 weeks and never received their couch.

In-store experience is warm; order to doorstep is a test of patience. The gap between what happens on the showroom floor and what happens in the back office is stark and has worn down repeat complainants enough that several now recommend going elsewhere.

Praised for
  • attentive, knowledgeable staff
  • friendly delivery teams
  • high-quality comfortable furniture
  • helpful product guidance and customisation
Watch-outs
  • poor order tracking and communication
  • long delays on custom orders
  • defective items on delivery
  • unresponsive customer service and warranty team
responsive-teampoor-communicationquality-craftsmanshipprofessional-staffdelaysdefect-resolution
Best for: Buyers choosing furniture in-store who want hands-on advice and are comfortable with long wait times on custom orders.
Think twice if: You order by phone or online: communication breaks down, tracking fails, and warranty claims stall for weeks. Damaged items on delivery may not be replaced quickly, if at all.

Strengths

  • Named staff skilled in fabric and style matching
  • Delivery teams who unpack, assemble, and clean up
  • Custom upholstery available with patient in-store guidance

Worth knowing

  • Carl, Raj, Shaun, and Anish named as standout staff members
  • Delivery includes unpacking, assembly, and rubbish removal
  • Custom orders take 12+ weeks
  • One customer waited 17 weeks for an order that never arrived
  • Damaged delivery (stains, split feet) cases stuck in warranty loops
  • Cleaning contractor engaged but unsuccessful; warranty team unavailable or off sick

How it compares

  • Rated 3.5 against a 4.62 average across the 139 custom home builders businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 10
Review volume 95
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
70
4
24
3
13
2
5
1
43

Questions people ask

How long does a custom-ordered couch take to arrive?
Typically 12 weeks or more. One customer ordered in September and received delivery in December; another ordered in November and received in late February as promised, but some customers report waits of 17 weeks or longer with no clarity from customer service.
What happens if my furniture arrives damaged?
Freedom will arrange a cleaning contractor to attempt repair, but success is not guaranteed. If unsuccessful, claims are escalated repeatedly with no timeline for resolution or replacement. One customer reported their claim stalled with no manager available to discuss.
Does delivery include setup?
Yes. Delivery staff unpack, assemble furniture, position it as requested, and remove all rubbish. Customers have praised this service.
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Last updated 2026-09-05