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Retravision Joondalup

Updated 2026-09-05 · 3,151 reviewed · 179 listed · Scored from 1,410 Google reviews · How we rank ›

4.8(1410) 91 composite score See reviews on Google ✓ Google-verified
Custom Home BuildersHome Builder
Retravision Joondalup
Location
Edgewater
Services
Custom Home Builders, Home Builder
Reviews
1410
Best for
people wanting practical advice and service that follows the sale, not just a price comparison

Business data from Google Business Profile, checked 2026-09-05.

What reviewers think

Staff consistently go above and beyond, with several named team members earning individual praise for their attitude and speed. Customers report friendly service on the floor, helpful phone inquiries, reliable after-sales support, and pricing that matches or beats competitors even before factoring in RAC member discounts.

The new showroom draws compliments for its bright layout. Returns are straightforward, stock availability is solid, and management actively resolves issues like faulty appliances. Price matching is standard, and staff will sell floor stock when items aren't in the warehouse.

Praised for
  • friendly and helpful staff
  • knowledgeable product advice
  • competitive pricing and RAC discounts
  • quick problem-solving and after-sales support
  • easy returns process
responsive-teamprofessional-staffvalue-for-money
Best for: people wanting practical advice and service that follows the sale, not just a price comparison

Strengths

  • staff genuinely help rather than push sales
  • price matching plus RAC member discounts
  • after-sales support, not just the transaction

Worth knowing

  • Makela stepped in to resolve a long kitchen extract fan flue wait with active customer updates
  • Scott (manager) sorted a faulty coffee machine quickly
  • staff offer phone holds and location assistance for out-of-stock items
  • new showroom opened with bright layout praised by customers

How it compares

  • Rated 4.8 against a 4.62 average across the 139 custom home builders businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 86
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
1285
4
81
3
12
2
9
1
23

Questions people ask

Do you price match?
Yes. Reviews mention price matching as standard, and additional RAC member discounts are available.
Are returns easy?
Yes. One review specifically notes returns are straightforward, in contrast to other major retailers.
Can you hold items if they're out of stock?
Yes. Staff will locate items by phone and hold them for pickup, and will also sell floor stock if warehouse stock is unavailable.
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Store staff earn consistent praise for going above and beyond: Carl, Raj, Shaun, and Anish are named for patience with fabric choices, knowledgeable recommendations, and loading help. Customers also commend delivery teams for friendliness and setup care. However, the ordering system breaks down once payment clears. Custom orders routinely miss promised dates, emails go unanswered for weeks, and the helpdesk deflects responsibility. When items arrive damaged (stains, split feet, missing parts), the warranty team loops customers through contractors and escalations with no resolution, leaving people hundreds of dollars out of pocket and sofas unusable. One customer waited 17 weeks and never received their couch. In-store experience is warm; order to doorstep is a test of patience. The gap between what happens on the showroom floor and what happens in the back office is stark and has worn down repeat complainants enough that several now recommend going elsewhere.

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Last updated 2026-09-05